Refund policy

Refund Policy

Returns & Refunds Window We have a 30-day refund policy, which means you have 30 days after receiving your item to request a refund.

Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. We will issue a full refund to your original payment method — no need to return the item.

Lost or Undelivered Orders As we work with multiple international suppliers, delivery can take between 2–12 weeks depending on the product. Please do not raise a refund request for non-delivery until your estimated delivery window has passed. If your order has not arrived after 12 weeks from dispatch, please contact us at Boiledkarrots@gmail.com and we will investigate with the supplier.

Exceptions / Non-Refundable Items Certain items cannot be refunded, including perishable goods (such as food, flowers, or plants), custom or personalised products, and personal care goods (such as beauty products). We also do not accept refund requests for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions about your specific item.

Unfortunately, we cannot accept refund requests on sale items or gift cards.

European Union 14-Day Cooling Off Period If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days of receiving your item for any reason and without justification. Please contact us and we will arrange a full refund.

Refunds Once your refund is approved, you'll be automatically refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your refund was approved, please contact us at Boiledkarrots@gmail.com.

Contact For any questions, please contact us at Boiledkarrots@gmail.com.