Shipping policy
Shipping Policy
Last updated: September 2026
1. Processing Time All orders are processed within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays.
2. Delivery Times As we work with multiple international suppliers, delivery times vary by product and size. Please allow:
7–12 business days for most standard items
4–8 weeks for large or oversized items (such as cat trees and pet furniture), which are shipped via freight and may require additional customs processing upon arrival in the UK
Delivery times are estimates only and are not guaranteed. Factors such as supplier availability, customs clearance, and carrier delays may affect your delivery date. You will be notified if your order is subject to a significant delay.
3. Tracking Once your order has been dispatched, you will receive an email with a tracking number so you can follow your order's journey. Please note that tracking may not be available for all suppliers.
4. Customs & Duties International orders may be subject to customs fees or import duties charged by your country. These charges are the responsibility of the customer. We have no control over these charges and cannot predict what they may be.
5. Lost or Delayed Orders If your order hasn't arrived within the estimated delivery window, please contact us at Boiledkarrots@gmail.com and we will investigate with the supplier.
6. Multiple Parcels As we work with multiple suppliers, some orders may arrive in separate parcels and at different times.
7. Incorrect Address Please ensure your delivery address is correct at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer.
8. P.O. Box Addresses: We are unable to ship to P.O. box addresses. Please provide a full street address at checkout to avoid delays or cancellation of your order.
Contact For any shipping questions, please contact us at Boiledkarrots@gmail.com.